Reader Colleen M in suburban Chicago writes in today with her disappointment with the service at Li'l Deb-N-Heir, one of our top picks for the best baby specialty stores nationwide. As always, we want to hear your feedback—so readers in Chicago feel free to chine in with any comments if you've been to this store!
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To Whom it May Concern:
I am a new-mom-to-be and I have recently visited your store. I was very excited to take a day to head to Li'l Deb-N-Heir since it came so highly rated from friends and family as well as the book Baby Bargains. My husband and I actually live in a "small town" suburb and always try to do our best to support local businesses, so I was excited to have a store that was so highly recommended and wasn't one of the big-box baby stores. I am a firm believer that it is worth the extra money to 1) support local businesses and 2) have the superior customer service that is typically offered at a specialty store.
Now, with all of that said, I was truly very disappointed by the service I received the two times I was in your store. I went out the initial time just to get an idea of what was out there, took a few weeks to think things over, and headed back to Li'l Deb-N-Heir to make the most exciting purchase so far for my future first born. I guess I should mention that I was not really pleased with the "older" woman clerk that was "assisting" us the first time we visited the store, but gave the benefit of the doubt that maybe she was just having a bad day or whatever and decided to head back anyway.
The second time in your store, I had my selection made and basically had my checkbook in hand, I was so excited to purchase this Ragazzi furniture. I happened to be at Buy Buy Baby earlier in the day looking at some other things and noticed they had the same set that I was looking to buy at your store. I was greeted warmly by a woman at BBB and given some excellent information on the company and their new wood tones, etc. I definitely received service that is not expected at one of these big-box stores. However, I was still convinced that I needed to buy my first born's furniture at Li'l Deb-N-Heir, so I left BBB and headed to Naperville.
Once we got to the store, I noticed a sign outside that said something about "Ask about discount Ragazzi furniture" and I was stoked. I did my best to avoid the lady I had talked with previously, but when the three (3) other groups of people walked out ahead of me without buying anything, the same woman approached me. I cannot explain very well how I was treated by her, but I can say that I got NONE of the basic information that I was given at BBB as a passerby and it seemed that I was annoying her by asking about the furniture. She did not have the same knowledge that the store clerk had at BBB and honestly, just made me feel pretty uncomfortable. We talked about some pricing options and when I asked questions, she shot me down, without even having a real solid answer. There was a lovely older gentleman who walked with a cane who at least got up to go and "ask someone" in the back a few questions.
I was so disappointed by this service and I think I made that fairly clear. I took my $3,000 and walked out the door and headed directly to BBB and purchased my baby's bedroom furniture for at least 15% less than what I was willing to pay at your store. I know I've rambled a bit here, but I've really never been more disappointed in a shopping experience in my life. I have done my best to tell any of my friends and family about this experience, to hopefully save them some time and energy when they are looking for their children's furniture.
Regards, Colleen
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As I have read so many good things about Lil Deb-n-Heir in Baby bargains, I too went there and I had a very similar experience there. Me and my husband were ignored, then also treated as if we were annnoying the miserable saleswoman. This is definitly not how I had envisioned one of my most exciting purchases, as it was for our soon to be born first child. I have spoken to so many people that have had similar, bad experiences there, that I am shocked that people still go there, and that it comes so highly recommended in this book. After leaving there disappointed, we happened to stumble across a fairly new kids furniture store that was very close to Lil Deb-N-Heir in Naperville, called Cribs to College Bedrooms. We decided to give it a shot, and it amazed me how night and day these two stores were. First, I don’t know how that this store is not in the book ( I think it may only be a year or two old), but it is so much better than Lil Deb-n-heir. When we went in, we finally got the treatment, information, and selection that I had hoped for. The store was huge ( like two floors full of babies and kids furniture and stuff), and we ended up buying our furniture, a nursing chair, bedding, and even my diaper bag from there. I really hope the authors of this book do there research and replace Lil Deb-n-Heir with a well deserving, friendly, informative, great selection and customer service store like Cribs to College, who may I add just delivered my furniture and I could not be happier. I will send ALL of my friends and family that are looking for furniture in Naperville, Il there instead.
As I have read so many good things about Lil Deb-n-Heir in Baby bargains, I too went there and I had a very similar experience there. Me and my husband were ignored, then also treated as if we were annnoying the miserable saleswoman. This is definitly not how I had envisioned one of my most exciting purchases, as it was for our soon to be born first child. I have spoken to so many people that have had similar, bad experiences there, that I am shocked that people still go there, and that it comes so highly recommended in this book. After leaving there disappointed, we happened to stumble across a fairly new kids furniture store that was very close to Lil Deb-N-Heir in Naperville, called Cribs to College Bedrooms. We decided to give it a shot, and it amazed me how night and day these two stores were. First, I don’t know how that this store is not in the book ( I think it may only be a year or two old), but it is so much better than Lil Deb-n-heir. When we went in, we finally got the treatment, information, and selection that I had hoped for. The store was huge ( like two floors full of babies and kids furniture and stuff), and we ended up buying our furniture, a nursing chair, bedding, and even my diaper bag from there. I really hope the authors of this book do there research and replace Lil Deb-n-Heir with a well deserving, friendly, informative, great selection and customer service store like Cribs to College, who may I add just delivered my furniture and I could not be happier. I will send ALL of my friends and family that are looking for furniture in Naperville, Il there instead.
Although I don’t mind shopping in the big box stores, I do value customer service very much. I had a recent experience at Babies ‘R Us whereby there were 2 cashiers handling a minimum of 40 customers, NO ONE to be found on the sales floor at all (I actually had to wander into the stock room to find an actual person), and the 1 employee I eventually saw wandering around the store was on her cell phone and could care less that I needed help. The stock room person was helpful in getting something heavy off the shelf for me, but then disppeared again when I needed 2 other out-of-reach items. I’m due to give birth any day now…do they really expect me to lift a pack ‘n play and carry it to my car?
On the flip side, my next trip was to BuyBuyBaby, and oh what a different experience that was! I was greeted by 2-3 employees before I even got to the sales floor. I was asked if I needed help with anything, and when I had questions, someone was not only right there to answer me, but actually had a knowledgeable response. I told them about my Babies ‘R ‘Us experience and how the only reason I went there at all was because they had some things that BBB just didn’t have. Apparently, BRU has some items made exclusively for them. But, I am now forever loyal to BBB and will only visit BRU if absolutely necessary (and only when my mood can take it!). I thanked them for their help and praised them for their exceptional customer service. We need to acknowledge good customer service when we get it now!!!
Although I don’t mind shopping in the big box stores, I do value customer service very much. I had a recent experience at Babies ‘R Us whereby there were 2 cashiers handling a minimum of 40 customers, NO ONE to be found on the sales floor at all (I actually had to wander into the stock room to find an actual person), and the 1 employee I eventually saw wandering around the store was on her cell phone and could care less that I needed help. The stock room person was helpful in getting something heavy off the shelf for me, but then disppeared again when I needed 2 other out-of-reach items. I’m due to give birth any day now…do they really expect me to lift a pack ‘n play and carry it to my car?
On the flip side, my next trip was to BuyBuyBaby, and oh what a different experience that was! I was greeted by 2-3 employees before I even got to the sales floor. I was asked if I needed help with anything, and when I had questions, someone was not only right there to answer me, but actually had a knowledgeable response. I told them about my Babies ‘R ‘Us experience and how the only reason I went there at all was because they had some things that BBB just didn’t have. Apparently, BRU has some items made exclusively for them. But, I am now forever loyal to BBB and will only visit BRU if absolutely necessary (and only when my mood can take it!). I thanked them for their help and praised them for their exceptional customer service. We need to acknowledge good customer service when we get it now!!!
We bought our daughter’s crib at Lil Deb n Heir back in 2007 and things weren’t a whole lot better. We knew what we wanted and couldn’t get it anywhere else at the time, though. Sounds like BuyBuyBaby is the place to go. Number 2 is on the way so we’ll remember that! Thanks.
We bought our daughter’s crib at Lil Deb n Heir back in 2007 and things weren’t a whole lot better. We knew what we wanted and couldn’t get it anywhere else at the time, though. Sounds like BuyBuyBaby is the place to go. Number 2 is on the way so we’ll remember that! Thanks.
Yep, she’s right. Lil Deb-n-Heir is totally over rated. The service is really bad and the older woman is actually on the mean side. She basically told me that she knew more than me since she is a grandmother. Well, grandmothers can sometimes be behind the times regarding new ideas on parenting.
We did end up buying my daughter’s baby furniture there, but it was 2005 and that was the only store around that carried the nicer brands that we wanted to buy.
I live between Lil Deb-n-Heir and Buy, Buy, Baby and I have to say I love BBB! It is super clean, well organized, and they are incredibly nice and helpful. Also, BBB is owned by Bed, Bath, and Beyond and will accept those current coupons.
Yep, she’s right. Lil Deb-n-Heir is totally over rated. The service is really bad and the older woman is actually on the mean side. She basically told me that she knew more than me since she is a grandmother. Well, grandmothers can sometimes be behind the times regarding new ideas on parenting.
We did end up buying my daughter’s baby furniture there, but it was 2005 and that was the only store around that carried the nicer brands that we wanted to buy.
I live between Lil Deb-n-Heir and Buy, Buy, Baby and I have to say I love BBB! It is super clean, well organized, and they are incredibly nice and helpful. Also, BBB is owned by Bed, Bath, and Beyond and will accept those current coupons.
Uhhh…I hate lil deb-n-heir. I refuse to go in there after numerous bad experiences. They were really the only place to go a few years ago when my son was born. I went to that new store in Naperville a couple of months ago that you had mentioned, Cribs to College. Such a great store! Tons of stuff ( the store is huge!), I dealt direct with the owner, and I could not be happier with the selection, quality, and price. They even gave me a free mattress coupon. I also like BBB better than BRU, but I still like to buy furniture from a furniture store, I just think that the quality is so much better.
Uhhh…I hate lil deb-n-heir. I refuse to go in there after numerous bad experiences. They were really the only place to go a few years ago when my son was born. I went to that new store in Naperville a couple of months ago that you had mentioned, Cribs to College. Such a great store! Tons of stuff ( the store is huge!), I dealt direct with the owner, and I could not be happier with the selection, quality, and price. They even gave me a free mattress coupon. I also like BBB better than BRU, but I still like to buy furniture from a furniture store, I just think that the quality is so much better.
I know where you are coming from. I, too, purchased my first childs crib from them back in 2002. My experience there was also very poor. I remember the sale people being very rude, the customer service was non-existent, and I believe that our crib was delivered almost 2 months later than what they had told me. I since then purchased more furniture, but not from them due to such a bad experience.
I know where you are coming from. I, too, purchased my first childs crib from them back in 2002. My experience there was also very poor. I remember the sale people being very rude, the customer service was non-existent, and I believe that our crib was delivered almost 2 months later than what they had told me. I since then purchased more furniture, but not from them due to such a bad experience.
I went to that location to shop for my firstborn’s furniture. I wasn’t impressed and left. I gave them the benefit of the doubt and went back for my 2nds bedroom set… I was still disappointed but felt I had no choice b/c BuyBuyBaby wan’t open yet and BRU had nothing i liked. Now I have a set I like but feel it is less than stellar quality. It must be a problem with that being a family store, b/c only one family member that works there is worth her weight in salt.
I went to that location to shop for my firstborn’s furniture. I wasn’t impressed and left. I gave them the benefit of the doubt and went back for my 2nds bedroom set… I was still disappointed but felt I had no choice b/c BuyBuyBaby wan’t open yet and BRU had nothing i liked. Now I have a set I like but feel it is less than stellar quality. It must be a problem with that being a family store, b/c only one family member that works there is worth her weight in salt.
I understand people with bad experiences are more likely to comment than those of us who have had a positive experience. I have purchased three rooms of furniture there and have always received excellent service. With one the orders I did have what could have been a huge problem – the manufacturer went out of business mid way through the process. I was promptly notified and was helped to reselect something similar which did come in on time. I would definitely would and have recommend Li’l Deb-n-Heir to my friends and family.
I understand people with bad experiences are more likely to comment than those of us who have had a positive experience. I have purchased three rooms of furniture there and have always received excellent service. With one the orders I did have what could have been a huge problem – the manufacturer went out of business mid way through the process. I was promptly notified and was helped to reselect something similar which did come in on time. I would definitely would and have recommend Li’l Deb-n-Heir to my friends and family.
I went to the store in 2006 to purchase a crib, but only because they were the only store around that had the one that we wanted. Service wasn’t that great either, and what we purchased was late. (It came 2 months after baby was born). During the meantime we ended up buying a substitute crib from IKEA. Tried to return it saying that we didn’t need it since it was so late, but they wouldn’t do it.
When I did go to pick it up, they just took it to the door, and it was my responsibility to get it in the car. No help, or assistance at all.
Store timings were horrible also, I had to leave early from work to get thier.
I went to the store in 2006 to purchase a crib, but only because they were the only store around that had the one that we wanted. Service wasn’t that great either, and what we purchased was late. (It came 2 months after baby was born). During the meantime we ended up buying a substitute crib from IKEA. Tried to return it saying that we didn’t need it since it was so late, but they wouldn’t do it.
When I did go to pick it up, they just took it to the door, and it was my responsibility to get it in the car. No help, or assistance at all.
Store timings were horrible also, I had to leave early from work to get thier.
I can only comment about the business dealings with Lil Degb N Heir and they are very gracious and a real pleasure to work with. They have a tremendous amount of pride in their store and we have found them to be very responsible to any problems regarding product.
I must also comment when someone says their products came in late – particularly with cribs. It is usually not the store who is at fault but the manufacturer who has caused the problem for some reason. Any store, even if their customer service is not as it should be, wants to give a product to a store when it is expected.
I can only comment about the business dealings with Lil Degb N Heir and they are very gracious and a real pleasure to work with. They have a tremendous amount of pride in their store and we have found them to be very responsible to any problems regarding product.
I must also comment when someone says their products came in late – particularly with cribs. It is usually not the store who is at fault but the manufacturer who has caused the problem for some reason. Any store, even if their customer service is not as it should be, wants to give a product to a store when it is expected.
I also wanted to add a positive review for counter-balance. My husband and I had a great experience at Lil Deb N Heir. We were afforded great service when we actually went into the store to look at various baby furniture sets, and then when I called (since we live in Chicago proper) to order the furniture we liked, the saleswoman could not have been more helpful and friendly. Delivery was on time and very professional and they have since been incredibly helpful in repairing a piece of furniture damaged by one of my pets.
I also wanted to add a positive review for counter-balance. My husband and I had a great experience at Lil Deb N Heir. We were afforded great service when we actually went into the store to look at various baby furniture sets, and then when I called (since we live in Chicago proper) to order the furniture we liked, the saleswoman could not have been more helpful and friendly. Delivery was on time and very professional and they have since been incredibly helpful in repairing a piece of furniture damaged by one of my pets.
I went to Li’l Deb N Heir to look for cribs and was actually overwhelmed with customer service… to the point of annoyance! We made it clear to two sales people we were just looking for style ideas and they were polite and left us alone. Then we were accosted by Dorothy, who is, I believe, the older woman you speak of in above posts. She was very willing to offer advice though I’m sorry to say that most of it was unasked for, unwanted or even incorrect. She cornered us in an inescapable area of the store and drilled us for info. She had a certain color stuck in her mind that she thought I had mentioned I wanted and no matter how many times I corrected her, she kept offering the wrong color choice. (Makes me wonder what I might end up getting ordered for me if I so place an order there!) She frequently talked about being a grandmother, offered her advice on parenting and in general made randomly bizarre comments though she was not mean, rude or unfriendly. When we showed interest in a certain set, she informed us it was being discontinued and that we could buy it for a discount. When we started talking about buying the crib, she suddenly said the discount only applied to the entire set. Hmm. We just weren’t interested in buying today and I felt she was rather pushy. Seeing plenty of bad reviews on their shipping/delivery, I am worried about making a purchase here but the products are nice and certainly quality. Overall, it was a strange experience, if not a bad one. I don’t know if we will return… depends on what we find elsewhere.
I went to Li’l Deb N Heir to look for cribs and was actually overwhelmed with customer service… to the point of annoyance! We made it clear to two sales people we were just looking for style ideas and they were polite and left us alone. Then we were accosted by Dorothy, who is, I believe, the older woman you speak of in above posts. She was very willing to offer advice though I’m sorry to say that most of it was unasked for, unwanted or even incorrect. She cornered us in an inescapable area of the store and drilled us for info. She had a certain color stuck in her mind that she thought I had mentioned I wanted and no matter how many times I corrected her, she kept offering the wrong color choice. (Makes me wonder what I might end up getting ordered for me if I so place an order there!) She frequently talked about being a grandmother, offered her advice on parenting and in general made randomly bizarre comments though she was not mean, rude or unfriendly. When we showed interest in a certain set, she informed us it was being discontinued and that we could buy it for a discount. When we started talking about buying the crib, she suddenly said the discount only applied to the entire set. Hmm. We just weren’t interested in buying today and I felt she was rather pushy. Seeing plenty of bad reviews on their shipping/delivery, I am worried about making a purchase here but the products are nice and certainly quality. Overall, it was a strange experience, if not a bad one. I don’t know if we will return… depends on what we find elsewhere.
I wouldn’t even give them one star. This store should NOT be in business! I received the WORST, and I mean WORST, customer service I’ve ever experienced in my lifetime. I live in Milwaukee and drove 2.5 hours to this store because they carried the brand of furniture Morigeau-Lepine. Everything was great when we were there… the clerk was friendly and helpful. We ordered a crib and changing table worth over $3000. The store is a bit more modern than the ones in Milwaukee so we thought that it was worth it. Note that we made the order on July 1 and my baby was due in September. We received a letter from the store in August stating that the supplier – Morigeau-Lepine – was having financial problems (they filed bankruptcy) but would continue to produce the furniture that had been ordered. They were a bit behind on production but we should be receiving our items in September. Then the month of September rolled along and our furniture was nowhere in site. We received a call from the store on a Friday night stating that they were trying to get in contact with the supplier. Apparently they were so behind that they were still working on orders from April. The woman on the phone stated that she would call back with an answer but never did. When I called the company two weeks later, they said that they had not received the furniture and did not know when it would arrive. When I threatened to cancel my order, they told me that they will contact the supplier and would call me back. I received a call one week later stating that my furniture had arrived. Well, by then my baby had already arrived. I asked for them to deliver the furniture since they were so behind and they requested $300 for delivery. They said that they would split the cost of delivery but I refused. It was already October and the furniture should have been delivered 2 months prior. There was no way that I was going to drive 2.5 hours with a newborn to pick it up. I requested that the salesclerk, Richard, or the owner give me a call to discuss this. Guess what – I never received a call back. Instead, two bitchy women named Trish and Dawn called back and told me that I could either pay the $150 delivery or cancel my order. When I asked why Richard or the owner did not call back, they stated that Richard had a heart condition so they never even notified him that I had called and that the owner did not deal with such things. Well, I hope the ower realizes what an idiot he is because he lost my business. I guess they didn’t care to make sale of $3000 and provide good customer service. So…I cancelled my order and found different furniture on amazon.com. I ordered from them and the furniture was delivered to my house exactly one week later. I love this furniture! It’s of great quality, it looks great, and it was a third of the price. I thought that I ordering from a “boutique” was a good idea but obviously not. In conclusion, don’t order from this store or from Morigeau-Lepine. I don’t trust either and worst of all, they don’t care about their customers or their reputation.
I wouldn’t even give them one star. This store should NOT be in business! I received the WORST, and I mean WORST, customer service I’ve ever experienced in my lifetime. I live in Milwaukee and drove 2.5 hours to this store because they carried the brand of furniture Morigeau-Lepine. Everything was great when we were there… the clerk was friendly and helpful. We ordered a crib and changing table worth over $3000. The store is a bit more modern than the ones in Milwaukee so we thought that it was worth it. Note that we made the order on July 1 and my baby was due in September. We received a letter from the store in August stating that the supplier – Morigeau-Lepine – was having financial problems (they filed bankruptcy) but would continue to produce the furniture that had been ordered. They were a bit behind on production but we should be receiving our items in September. Then the month of September rolled along and our furniture was nowhere in site. We received a call from the store on a Friday night stating that they were trying to get in contact with the supplier. Apparently they were so behind that they were still working on orders from April. The woman on the phone stated that she would call back with an answer but never did. When I called the company two weeks later, they said that they had not received the furniture and did not know when it would arrive. When I threatened to cancel my order, they told me that they will contact the supplier and would call me back. I received a call one week later stating that my furniture had arrived. Well, by then my baby had already arrived. I asked for them to deliver the furniture since they were so behind and they requested $300 for delivery. They said that they would split the cost of delivery but I refused. It was already October and the furniture should have been delivered 2 months prior. There was no way that I was going to drive 2.5 hours with a newborn to pick it up. I requested that the salesclerk, Richard, or the owner give me a call to discuss this. Guess what – I never received a call back. Instead, two bitchy women named Trish and Dawn called back and told me that I could either pay the $150 delivery or cancel my order. When I asked why Richard or the owner did not call back, they stated that Richard had a heart condition so they never even notified him that I had called and that the owner did not deal with such things. Well, I hope the ower realizes what an idiot he is because he lost my business. I guess they didn’t care to make sale of $3000 and provide good customer service. So…I cancelled my order and found different furniture on amazon.com. I ordered from them and the furniture was delivered to my house exactly one week later. I love this furniture! It’s of great quality, it looks great, and it was a third of the price. I thought that I ordering from a “boutique” was a good idea but obviously not. In conclusion, don’t order from this store or from Morigeau-Lepine. I don’t trust either and worst of all, they don’t care about their customers or their reputation.
We bought our son’s entire bedroom from these folks. We wanted good quality, and we wanted to buy from a local company. Good thing we planned early. Our initial assessment was that the people that work here are a little sketchy – but we overlooked it (good furniture, local company). The furniture came in on time and they came out to set up the furniture. After they put the furniture together I could tell something was wrong – the set up crew was in a hurry to leave. They kept asking me to sign so they could go. After looking at the furniture – the crib was fine but the side table was broken – yes – the drawer was split down the middle – and one of the shelves on the dresser was also broken. The finish on the dresser was also missing in places. We called the store, spoke to a very nice gentleman who stated they would re-order those pieces. The two pieces came in about 4 weeks later – this side table was fine – but the shelving unit to the dresser was also broken. I called the store. The woman who answered actually told me “that’s what you get when you order furniture from out of the country” and hung up on me. I called back talked to the owner. He said he would re-order the shelving unit and call me in 3-4 weeks and he would make sure and speak to the manufacturer. As far as what the old lady told me on the phone – his response was “I can’t really make excuses for her, I agree with her.” Yeah – he was the owner. So we waited. Our son was born and we waited – 8 weeks after speaking to him – I called him. He told me “good luck” and what I had was fine and I was just “picky”. I am a guy – who will never recommend this place to anyone.
We bought our son’s entire bedroom from these folks. We wanted good quality, and we wanted to buy from a local company. Good thing we planned early. Our initial assessment was that the people that work here are a little sketchy – but we overlooked it (good furniture, local company). The furniture came in on time and they came out to set up the furniture. After they put the furniture together I could tell something was wrong – the set up crew was in a hurry to leave. They kept asking me to sign so they could go. After looking at the furniture – the crib was fine but the side table was broken – yes – the drawer was split down the middle – and one of the shelves on the dresser was also broken. The finish on the dresser was also missing in places. We called the store, spoke to a very nice gentleman who stated they would re-order those pieces. The two pieces came in about 4 weeks later – this side table was fine – but the shelving unit to the dresser was also broken. I called the store. The woman who answered actually told me “that’s what you get when you order furniture from out of the country” and hung up on me. I called back talked to the owner. He said he would re-order the shelving unit and call me in 3-4 weeks and he would make sure and speak to the manufacturer. As far as what the old lady told me on the phone – his response was “I can’t really make excuses for her, I agree with her.” Yeah – he was the owner. So we waited. Our son was born and we waited – 8 weeks after speaking to him – I called him. He told me “good luck” and what I had was fine and I was just “picky”. I am a guy – who will never recommend this place to anyone.
Everyone please check out another store in Naperville that I had a great experience at…Cribs to College thanks to someones earlier post. The salesman was so nice and informative, he spent a lot of time with us until we finally were able to make a decision due so many choices that the store had to offer. Needless to say, I also sent my sister there as she was looking for baby furniture for my new nephew on the way, and they were so happy that I had told them about it. They were thrilled to purchase a new nursery for him. Besides having the most beds and cribs that I have ever seen in one store, the sales people were so friendly and helpful. I would highly recommend anyone who is looking for anything for kids to check out the store.
Everyone please check out another store in Naperville that I had a great experience at…Cribs to College thanks to someones earlier post. The salesman was so nice and informative, he spent a lot of time with us until we finally were able to make a decision due so many choices that the store had to offer. Needless to say, I also sent my sister there as she was looking for baby furniture for my new nephew on the way, and they were so happy that I had told them about it. They were thrilled to purchase a new nursery for him. Besides having the most beds and cribs that I have ever seen in one store, the sales people were so friendly and helpful. I would highly recommend anyone who is looking for anything for kids to check out the store.
We purchased a set of floor model bedroom furniture there. I don’t have complaints about the furniture itself, but the service. At the time of purchase, we were ok, not wowed by the service (the store was EMPTY on the weekend afternoon both times we were there). At the time of purchase, we were given a coupon that stated that if you spent over X amount, the store would give you a free car seat, or at least contribute $200 towards it. We certainly spent way over the amount and before we sent in the paperwork, we called to double check again that our purchase would qualify. We were told both times, yes, so we sent in our paperwork. We were told that if the value of the car seat exceeds $200, we would be responsible for the rest. We were totally fine with that. Weeks went by with no follow up. When I called and called to find out what was going on, we were then told that they couldn’t honor the coupon because the floor model purchase was considered as a promotion, and you couldn’t combine the coupon with another promotion/offer. When I told the person, Trish, that we verified this TWICE that it would be honored, the only thing she could say was “my hands are tied”. This kind of renegging does not speak well of their business practices. I fully support non-chain/big box stores, but this kind of practice is not acceptable. Stand by your furniture, stand by your word.
We purchased a set of floor model bedroom furniture there. I don’t have complaints about the furniture itself, but the service. At the time of purchase, we were ok, not wowed by the service (the store was EMPTY on the weekend afternoon both times we were there). At the time of purchase, we were given a coupon that stated that if you spent over X amount, the store would give you a free car seat, or at least contribute $200 towards it. We certainly spent way over the amount and before we sent in the paperwork, we called to double check again that our purchase would qualify. We were told both times, yes, so we sent in our paperwork. We were told that if the value of the car seat exceeds $200, we would be responsible for the rest. We were totally fine with that. Weeks went by with no follow up. When I called and called to find out what was going on, we were then told that they couldn’t honor the coupon because the floor model purchase was considered as a promotion, and you couldn’t combine the coupon with another promotion/offer. When I told the person, Trish, that we verified this TWICE that it would be honored, the only thing she could say was “my hands are tied”. This kind of renegging does not speak well of their business practices. I fully support non-chain/big box stores, but this kind of practice is not acceptable. Stand by your furniture, stand by your word.