Crib brand review: Milk Street Baby NOT RECOMMENDED
Crib brand review: Milk Street Baby NOT RECOMMENDED. Web: milkstreetbaby.com We do not recommend Milk Street Baby, a maker of cribs and nursery furniture owned by designer Julie Kinsley (who also runs Lolly & Me cribs sold on Walmart). Lolly & Me was launched in 2011 and Milk Street Baby in 2017.
Our main concern with Milk Street Baby and Lolly & Me is the alleged fraudulent use of certifications to sell their furniture. Specifically, the company claimed furniture by Lolly & Me was “Green Guard (sic) certified” and “JPMA certified” when in fact they were not, according to our research. These false claims were widely used on sites such as Target, Amazon and the companies’ own web sites and sales materials—and even after we raised concerns about this to the company in the mid 2010’s, the claims remained online.
We go into more detail and history here, but the bottom line is this: we can’t recommend any crib company that uses these marketing tactics.
In addition to this serious issue, we also documented various customer service issues that have dogged the companies over the years. Here is a post to Milk Street Baby’s Facebook page in July 2018:
Note that someone at the company responds and apologies—but then another week goes by without a response.
In August 2018, another customer commented on their lack of customer service:
Milk Street Baby and its retailers claimed these issues were a result “start-up issues” (Milk Street Baby debuted in 2017 and those posts appeared within a year of the company’s first shipments.) Since Milk Street is still relatively new, let’s look at some feedback on their sister company, Lolly & Me (same owners):
Here’s an Amazon customer review about a Lolly & Me dresser from 2018:
And here’s a Walmart review of a crib from Lolly & Me:
To be fair, not all Milk Street Baby and Lolly & Me reviews are one-star. Some are two-star:
Bottom line: we do not recommend Milk Street Baby.