Reader Kelley J writes in today about a company we recommended in our book:
Good morning,
First of all, I must say that your book was and still is very helpful to my husband and I who just had our first child last June. We referred to the book many times to help us purchase almost everything from the crib to the stroller to our monitor. Your descriptions and ratings are right on and were very helpful to us. Thank you for helping us make informed decisions!
On another note, I recently referred back to my book to help me choose a shopping cart cover. I had already done a lot of my own research and came across KozyPal Cart Covers. Well, when I saw that it was in the Baby Bargains 7th edition as advertised on their website, I was ready to buy! I purchased their product on 12/14/2009 and unfortunately still have NOT received my item. I have contacted this company numerous times, by email, phone (which is unavailable) and through their website. I have NEVER received any response from the company, nor have I received my order. Yet, they have charged my credit card. I have filed a complaint with my credit card company and also the Better Business Bureau for lack of customer service and lack of delivering the product I have ordered and paid for.
Like many new mothers who found your book to be so helpful, I thought you should be notified about this company. When I filed the complaint with the BBB, I learned that there have been other complaints filed as well. I would really recommend that they are removed or noted in your book as poor customer service and a word of caution to other parents who are thinking of purchasing from this company.
Thank you for your time and for the super helpful book!
Best regards,
Kelley J
We have attempted to contact KozyPal and have not heard back. As a result, we do NOT recommend this company and will be pulling any mention of KozyPal from our book. If you have ordered from them and not received your merchandise, immediately contact your credit card company to dispute the charge. And feel free to post any stories about this company here!
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I had the same problem and was just about to dispute the charges when I finally received an email from them today. Here it is:
“Hi there
Thank you for recent purchase from KozyPal Cart Covers.
Our sincere apologies for the delay in shipment of your KozyPal Cart Cover order. Our family has experienced recent personal issues that has delayed shipment of our orders. We are working feverishly it get all current orders shipped out as soon as possible.
Your order is complete and we would appreciate your response to this email if you would still like for us to fulfill your shipment.
To help us expedite your shipment, please respond back with the following information:
1. Please add your INVOICE # (can be found on the original order email) to the subject line above with either SHIP order CANCEL.
Example: Invoice#1056 SHIP or CANCEL
2. For shipment, please verify if the shipment information has changed from the original order. Please make note of any changes.
Once your response is received, your order will be shipped out the same business day if before our postal cut off time. Otherwise, it will ship out the very next business day.
We have tried to respond to individual emails, but the process is very overwhelming and only delaying shipments.
Again our deepest apologies for the delay and we hope you will enjoy your new KozyPal cart cover once it arrives.
Thank you greatly for patience and understanding during this unfortunate times.
KozyPal Cart Covers”
While I do wish they had responded to their customers more promptly, I have to assume something catastrophic had happened within their family as they have previously not had anything but glowing reviews. Hopefully, everyone else has received the same email and will shortly receive their orders.
I had the same problem and was just about to dispute the charges when I finally received an email from them today. Here it is:
“Hi there
Thank you for recent purchase from KozyPal Cart Covers.
Our sincere apologies for the delay in shipment of your KozyPal Cart Cover order. Our family has experienced recent personal issues that has delayed shipment of our orders. We are working feverishly it get all current orders shipped out as soon as possible.
Your order is complete and we would appreciate your response to this email if you would still like for us to fulfill your shipment.
To help us expedite your shipment, please respond back with the following information:
1. Please add your INVOICE # (can be found on the original order email) to the subject line above with either SHIP order CANCEL.
Example: Invoice#1056 SHIP or CANCEL
2. For shipment, please verify if the shipment information has changed from the original order. Please make note of any changes.
Once your response is received, your order will be shipped out the same business day if before our postal cut off time. Otherwise, it will ship out the very next business day.
We have tried to respond to individual emails, but the process is very overwhelming and only delaying shipments.
Again our deepest apologies for the delay and we hope you will enjoy your new KozyPal cart cover once it arrives.
Thank you greatly for patience and understanding during this unfortunate times.
KozyPal Cart Covers”
While I do wish they had responded to their customers more promptly, I have to assume something catastrophic had happened within their family as they have previously not had anything but glowing reviews. Hopefully, everyone else has received the same email and will shortly receive their orders.
I was absolutely SHOCKED to see KozyPal and NEGATIVE comments in the same line!
I’ve purchased from her several times and had nothing but amazing service. Her products are fabulous and I wholeheartedly recommend them.
I am very sorry that these people have experienced delays… and I know from experience how frustrating that can be when you realize you need a product, and you need it yesterday, only to have to wait a LONG time to receive it.
I can only imagine that something absolutely catastrophic must have happened. She’s a stay at home mom who took her talent with sewing into a business. She isn’t a corporation. Real life still happens to her. I hate that orders were missed and delayed… but I hope that people can shed a bit of grace. I can’t imagine what it would be like for me to run a business and experience a tragic loss…
I was absolutely SHOCKED to see KozyPal and NEGATIVE comments in the same line!
I’ve purchased from her several times and had nothing but amazing service. Her products are fabulous and I wholeheartedly recommend them.
I am very sorry that these people have experienced delays… and I know from experience how frustrating that can be when you realize you need a product, and you need it yesterday, only to have to wait a LONG time to receive it.
I can only imagine that something absolutely catastrophic must have happened. She’s a stay at home mom who took her talent with sewing into a business. She isn’t a corporation. Real life still happens to her. I hate that orders were missed and delayed… but I hope that people can shed a bit of grace. I can’t imagine what it would be like for me to run a business and experience a tragic loss…
They could’ve at least put that note on their website. I know a lot of people are anxious. I have recently ordered from them as well and so far heard nothing from them. No answer to my emails and phone calls either.
Unbelievable considering all the glowing reviews they display on their websites.
They could’ve at least put that note on their website. I know a lot of people are anxious. I have recently ordered from them as well and so far heard nothing from them. No answer to my emails and phone calls either.
Unbelievable considering all the glowing reviews they display on their websites.
I am the reader who sent in the email about not receiving my product. I would like to note that this purchase was made in December and I have seen others who purchased prior to me that also had issues with the company. It shouldn’t take months to get a post out there if there is a delay, such as simply putting a note on her website. So, whether there are family issues or not, she does own a business and has a responsibility to her customers whose money she has taken. I decided to purchase from her because she was a stay at home mom, like me trying to make a living, I saw that as a plus. We all work hard for our money, and I don’t appreciate someone taking mine and not giving me a product in return. Had I received some type of timely email to the MANY requests I had sent in stating that there were issues, I would have been more than understanding.
I am the reader who sent in the email about not receiving my product. I would like to note that this purchase was made in December and I have seen others who purchased prior to me that also had issues with the company. It shouldn’t take months to get a post out there if there is a delay, such as simply putting a note on her website. So, whether there are family issues or not, she does own a business and has a responsibility to her customers whose money she has taken. I decided to purchase from her because she was a stay at home mom, like me trying to make a living, I saw that as a plus. We all work hard for our money, and I don’t appreciate someone taking mine and not giving me a product in return. Had I received some type of timely email to the MANY requests I had sent in stating that there were issues, I would have been more than understanding.
Re: [Baby Bargains Book Blog] Kelley submitted a comment to Reader: KozyPal shopping cart cover maker took money, never shipped product
I would agree Kelly. First, the company should have put a notice on its web site about delayed shipments. THEN, they should stop taking new orders or charging consumers credit cards until they resolve the backlog. And if you want still take orders, you have to return folk emails!
Alan Denise
authors
Re: [Baby Bargains Book Blog] Kelley submitted a comment to Reader: KozyPal shopping cart cover maker took money, never shipped product
I would agree Kelly. First, the company should have put a notice on its web site about delayed shipments. THEN, they should stop taking new orders or charging consumers credit cards until they resolve the backlog. And if you want still take orders, you have to return folk emails!
Alan Denise
authors
I just made a purchase on Feb 8th 2010 for a double cart cover from kozycartcovers.com. I was suppose to receive an email within 24-48 hours to confirm my order and never received one (today is Feb 16th). I sent then two emails and tried to call them 5 times at their 1-88-509-0501 number. The phone number gives me a standard phone company message saying that the number I have called is unavailable at this time and to call again later. That made me very nervous. Are they still in business? Where did my money go? I too got their info from Baby Bargains book. Love the book and valuable info. Just not sure about Kozycartcovers.com
I just made a purchase on Feb 8th 2010 for a double cart cover from kozycartcovers.com. I was suppose to receive an email within 24-48 hours to confirm my order and never received one (today is Feb 16th). I sent then two emails and tried to call them 5 times at their 1-88-509-0501 number. The phone number gives me a standard phone company message saying that the number I have called is unavailable at this time and to call again later. That made me very nervous. Are they still in business? Where did my money go? I too got their info from Baby Bargains book. Love the book and valuable info. Just not sure about Kozycartcovers.com
I had the same experience with them, and wrote about it both on my blog (www.karenscRavings.blogspot.com) and my weekly family newsletter (www.cjs-playground.com). I ordered on 12/26/09, disputed the charge in January, and then received notice the first week of February that they had shipped it. I didn’t even get that nice note that other people got. I sent 2 email messages, tried to contact them through their website, and was unable to leave messages on any of their numbers. After my blog post, I received 3 other emails from people around the country who had the same problem. In fact, one of them just sent me an update – he received the note about their personal difficulties 2 weeks ago, and asked them to go ahead and send the cover. Its been two weeks and he still hasn’t seen it. And they guarantee immediate shipping for their “in-stock” items!
I finally bought a cover from Canadian Cozy, and it is made of bamboo and lovely. It doesn’t have the front pocket which is really very convenient when shopping, but hey, at least I HAVE a cart cover now. If you haven’t received yours, really… call your credit card company and dispute the charge, and tell everyone you know!!
I had the same experience with them, and wrote about it both on my blog (www.karenscRavings.blogspot.com) and my weekly family newsletter (www.cjs-playground.com). I ordered on 12/26/09, disputed the charge in January, and then received notice the first week of February that they had shipped it. I didn’t even get that nice note that other people got. I sent 2 email messages, tried to contact them through their website, and was unable to leave messages on any of their numbers. After my blog post, I received 3 other emails from people around the country who had the same problem. In fact, one of them just sent me an update – he received the note about their personal difficulties 2 weeks ago, and asked them to go ahead and send the cover. Its been two weeks and he still hasn’t seen it. And they guarantee immediate shipping for their “in-stock” items!
I finally bought a cover from Canadian Cozy, and it is made of bamboo and lovely. It doesn’t have the front pocket which is really very convenient when shopping, but hey, at least I HAVE a cart cover now. If you haven’t received yours, really… call your credit card company and dispute the charge, and tell everyone you know!!
Ditto all of the above, I ordered on 1/6/10, received email 2/9/10 saying it would be shipped in the next 2-3 business days, and haven’t heard anything since. No return of my emails, and customer service number does not work. I am in the process of disputing the charge on my credit card. I am also warning all of my friends through Facebook!
Ditto all of the above, I ordered on 1/6/10, received email 2/9/10 saying it would be shipped in the next 2-3 business days, and haven’t heard anything since. No return of my emails, and customer service number does not work. I am in the process of disputing the charge on my credit card. I am also warning all of my friends through Facebook!
I too have ordered a cart cover ( in Jan 2010) and not received my product. I did however receive the email that said my order was ready. I responded that I was still interested and nothing. I have sent yet another inquiry to Kozypal and asked that they respond within 24 hours. If I have not received a response I will be contacting my credit card company to ensure the money is refunded back to me and I will be spreading the word about Kozypals and what horrible customer service I have received. I understand that something has happened within the family however there is still a business to run and customers who have paid money for a product which is not been received. And then to have the phone number not working….very worrisome to the consumer. I would never recommend this company to anyone!!
I too have ordered a cart cover ( in Jan 2010) and not received my product. I did however receive the email that said my order was ready. I responded that I was still interested and nothing. I have sent yet another inquiry to Kozypal and asked that they respond within 24 hours. If I have not received a response I will be contacting my credit card company to ensure the money is refunded back to me and I will be spreading the word about Kozypals and what horrible customer service I have received. I understand that something has happened within the family however there is still a business to run and customers who have paid money for a product which is not been received. And then to have the phone number not working….very worrisome to the consumer. I would never recommend this company to anyone!!
I also ordered one on February 10, 2010. I have tried to contact them numerous times via phone and email and I have been totally unsucessful.I guess I’ll be disputing the charge on my credit card. Terrible customer service. I’ve never seen anything like it.
I also ordered one on February 10, 2010. I have tried to contact them numerous times via phone and email and I have been totally unsucessful.I guess I’ll be disputing the charge on my credit card. Terrible customer service. I’ve never seen anything like it.
I also ordered in February 2010. I received the confirmation email charging my debit card, yet have received no product. I also tried to contact the company several times through email/phone–no luck. I contacted my debit card company today to dispute the claim. After reading all of these comments, I agree–if something horrible happened-then post a message on your website and return emails. We would have been understanding, but this has gotten ridiculous. They have taken our money and we have nothing to show for it.
I also ordered in February 2010. I received the confirmation email charging my debit card, yet have received no product. I also tried to contact the company several times through email/phone–no luck. I contacted my debit card company today to dispute the claim. After reading all of these comments, I agree–if something horrible happened-then post a message on your website and return emails. We would have been understanding, but this has gotten ridiculous. They have taken our money and we have nothing to show for it.
I’ll add myself to the list. I ordered in January 2010 based on the Baby Bargains recommendation, received a confirmation email a day later, and my debit card was charged. A few weeks later, I received the e-mail that they were dealing with family issues and that my order would ship in 24-48 hours. Its now April and I haven’t received or heard anything. To make matters worse, I bought a cart cover from BRU, which is horrible it doesn’t even cover the seat in BRU’s large carts. Now, I’m out even more money and still not satisfied…
I paid with my debit card–is there still a way to dispute the charge?
I’ll add myself to the list. I ordered in January 2010 based on the Baby Bargains recommendation, received a confirmation email a day later, and my debit card was charged. A few weeks later, I received the e-mail that they were dealing with family issues and that my order would ship in 24-48 hours. Its now April and I haven’t received or heard anything. To make matters worse, I bought a cart cover from BRU, which is horrible it doesn’t even cover the seat in BRU’s large carts. Now, I’m out even more money and still not satisfied…
I paid with my debit card–is there still a way to dispute the charge?
I also purchased my cartcover in January and never recieved it. I got an email about the “personal issues” but according to them the covers would be sent out right away. Umm it’s almost May and I still have not recieved mine! I cancelled my bank card and disputed the charges. Not sure what they can do about giving me my money back but it would be nice. I wish I would’ve read up on them before i ordered mine. It was such a beautiful cover too. Oh well. I was suckered!
I also purchased my cartcover in January and never recieved it. I got an email about the “personal issues” but according to them the covers would be sent out right away. Umm it’s almost May and I still have not recieved mine! I cancelled my bank card and disputed the charges. Not sure what they can do about giving me my money back but it would be nice. I wish I would’ve read up on them before i ordered mine. It was such a beautiful cover too. Oh well. I was suckered!