Reader Ali C. writes in today with a story about her Dutailier dresser that didn’t live up to the brand’s reputation for quality:
I am not sure how you collect your product reviews for your book, but the “Baby Bargains” book was a great resource for me when I was getting ready to welcome twins in 2010 so I wanted to pass along an issue that I have with my Dutailier furniture to serve as a watch-out to other parents.
I purchased a Dutailier dresser in 2010, and about 10 months ago (when the dresser was just over 1 year old) the paint on the top started to peel off in huge strips apropos of nothing. I recently contacted Dutailer to notify them of the defect, and they told me that the product was only guaranteed for 1 year and that my only recourse is to buy a replacement part if I wanted, other than that there was nothing they could do to help me. Please see photo attached of the damage.
I am not looking for anything from you, just want to provide my input about this company/product — as this info would have been VERY helpful to me when I was furniture shopping.”
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Should have bought local instead of one of the big guys or on the internet. They would have helped you for free.
I’m having problems with missing screws for a Creations Baby crib toddler rail and I called the local store, which told me I had to contact the retailer. Local isn’t always better.
This was very helpful! Thank you and I will make sure to avoid Dutailier in the future.